Stop switching tabs. Every customer conversation — WhatsApp, Instagram DM, Facebook Messenger — lives in one beautiful inbox built for Indian support teams. Assign, tag, and resolve faster than ever with zero context loss between channels.
Built on GPT-4 and trained on your product catalog and FAQs, msg10x's AI chatbot understands Hindi, English, and four regional languages — giving your customers instant, accurate answers around the clock. Set up no-code automation flows in minutes without writing a single line of code.
Return-to-Origin is the silent killer of D2C margins — every RTO costs you ₹500+ in logistics, warehousing, and lost inventory. msg10x's RTO Killer uses AI to detect risky orders before dispatch and recovers NDRs automatically via WhatsApp, IVR, and SMS so you save ₹500 per order on average.
Launch segmented WhatsApp broadcast campaigns to 10,000+ contacts with personalized templates in minutes. Rich media support — images, videos, PDFs — makes every message land. A/B test subject lines, track opens and clicks, and measure real ROI from each campaign.
Send UPI payment links inside the chat without ever leaving WhatsApp. Customers pay with a single tap using any UPI app — GPay, PhonePe, Paytm — reducing payment friction to near zero. Convert COD orders to prepaid automatically and watch your cash flow transform.
Real-time dashboards give you full visibility into agent performance, SLA compliance, and customer satisfaction. Set up SLA alerts, CSAT surveys, and First Contact Resolution tracking across every channel. Gamification leaderboards keep your team motivated and competitive every single day.
Trusted by India's fastest-growing D2C brands
Native integrations with Shopify, WooCommerce, Razorpay, Shiprocket and 30+ more tools — no code required.