Is msg10x an official Meta / WhatsApp BSP?

Yes. msg10x is a Meta-approved WhatsApp Business Solution Provider. All messages route through Meta's official API — 100% compliant, zero ban risk.

How is this different from WATI or Interakt?

msg10x is built specifically for Indian D2C brands. We're the only platform combining RTO/NDR recovery, native UPI payment collection, Hindi AI chatbot, and a gamified agent leaderboard in one product.

Can I migrate my data from WATI / Interakt?

Yes — one-click migration. Our team transfers contacts, templates, and automation flows at zero cost. Average migration completes in under 24 hours.

Does it work with Shopify?

Plug-and-play. Install the Shopify app, connect your store, and orders, abandoned carts, returns, and customer data sync instantly into your msg10x inbox.

RTO Killer detects high-risk orders before dispatch, auto-contacts customers via WhatsApp + IVR to confirm delivery or convert COD to prepaid. Avg. brands see 40% RTO reduction.

Is customer data stored in India?

All data lives in Mumbai-region servers. We comply with India's DPDP Act 2023 and are SOC 2 Type II + ISO 27001 certified.

OFFICIAL META BUSINESS PARTNER

WhatsApp CRM
built for
Indian D2C.

Unified inbox, AI chatbot, RTO killer, and UPI payments — all on WhatsApp. Used by 10,000+ brands. A better alternative to WATI & Interakt.

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No credit card

14-day free trial

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app.msg10x.com/inbox

Search conversations...

All

Open

Priya Sharma2m

Where is my order?

Rahul K.5m

Payment done! When will...

Anjali M.12m

Thanks for the help!

Vikram D.1h

RTO raised for #45892

Sneha P.2h

Can I exchange this?

Priya Sharma

Online

Assign

Resolve

Hi, I ordered 3 days ago but haven't received any update? Order #45892

10:24 AM

✦ AI SUGGESTED REPLY

Hi Priya! Your order #45892 is with Delhivery and arrives tomorrow. Track: bit.ly/trk45892

Use Reply

Edit

Hi Priya! Your order #45892 is with Delhivery and arrives tomorrow.

10:25 AM✓✓

Type a message...

RTO RATE

↓ 43%

AI RESOLVED

82%

TRUSTED BY INDIA'S FASTEST-GROWING D2C BRANDS

BewakoofMamaearthWOW SkinboAtNykaa FashionLenskartPlumNoise

10,000+

D2C Brands

using msg10x

↓40%

Avg RTO Reduction

in first 60 days

₹500Cr+

GMV Processed

via WhatsApp

82%

AI Resolution Rate

without human agents

PRODUCT

Everything a D2C brand needs

Not another generic CRM. Every feature is built for the specific problems Indian D2C brands face.

UNIFIED INBOX

Every customer, one inbox.

WhatsApp, Instagram DMs, and Facebook Messenger in a single view. Assign conversations, track SLAs, and never miss a message — even at 10,000 conversations/day.

Smart routing by intent & agent load
Canned replies in Hindi & English
Conversation tagging and search
CSAT auto-collection post-resolution

3×team throughput

124 open

Priya S.

Order Query

Rahul K.

Return

Divya M.

Payment

Arjun P.

COD Risk

RTO KILLER

Reduce returns before they happen.

Our AI flags high-risk COD orders before dispatch. It automatically reaches out via WhatsApp to confirm delivery intent, offer COD-to-prepaid conversion, and resolve NDRs — saving ₹400–₹600 per prevented return.

Pre-dispatch risk scoring on every order
Automated NDR follow-up sequences
COD-to-prepaid conversion flow
Shiprocket + Delhivery + Ecom Express sync

₹4L+saved/month avg.

TODAY'S RTO RECOVERY

Orders at risk

Confirmed delivery

COD → Prepaid

Pending response

LATEST RECOVERY

Order #48291 (₹2,340) — Customer confirmed delivery after NDR. Saved from RTO.

AI CHATBOT

GPT-4 that speaks Hinglish.

Our AI handles 80% of queries autonomously — order tracking, returns, exchanges, product FAQs. It understands Hindi, English, and Hinglish. Escalates to a human agent only when truly needed.

Auto-detects language (Hindi/English/Hinglish)
Trained on your product catalog & FAQs
Reads live order status from Shopify
Seamless human handoff with full context

80%queries resolved

msg10x AI Agent

Always online — handles 80% of queries

Mera order kab aayega? #45892

Namaste! Aapka order #45892 Delhivery ke saath hai aur kal tak deliver hoga. Track karein: bit.ly/track45892 🚚

Return karna hai agar size galat nikla

No problem! Aap return request raise kar sakte hain 7 din ke andar. Kya aap apna order number share kar sakte hain?

WHAT BRANDS SAY

Real results from real brands

Rahul K.

Co-founder, Bewakoof.com

↓38%

RTO Rate

“Switching from WATI was the best call we made. RTO dropped 38% in month one. The NDR auto-recovery alone saved us ₹3.2L last quarter.”

Priya S.

Head of Growth, WOW Skin Science

3×

Team Output

“Our team handles 3× more conversations without adding headcount. The Hindi AI support is unlike anything else we've seen in the Indian market.”

Arjun M.

VP Operations, boAt Lifestyle

+22pp

Prepaid Rate

“COD-to-prepaid went from 12% to 34% in six weeks. WhatsApp payment links removed all the friction we had with external payment pages.”

PRICING

Simple pricing. No surprises.

Starter

₹2,999/mo

For early-stage D2C brands

Start free trial

5 agents
10,000 messages/mo
WhatsApp + Instagram
Broadcast campaigns
RTO Killer Lite
Shopify integration
Email support

Frequently asked

Ready to grow on
WhatsApp?

Join 10,000+ D2C brands. Start your free 14-day trial — no credit card, no lock-in.