Refund Policy

• Your 14-day free trial is completely free — no credit card required, no charges whatsoever.
• Cancel anytime during the trial and you will never be billed.
• At trial end, your account moves to a limited free tier — it is not auto-charged. Upgrading requires your explicit action.

• Monthly subscriptions are charged at the beginning of each billing period.
• No refunds are issued for the current month once a billing period has started, as you retain full access for the remainder of the period.
• Cancellation stops future billing immediately. Your account remains active until the end of the current billing month.
• Downgrading to a lower plan takes effect at the next billing date.

• If you cancel an annual plan within 30 days of your most recent annual charge, you are eligible for a pro-rated refund for unused months.
• Refund calculation: (Annual fee ÷ 12) × unused full months remaining.
• Cancellations after 30 days of the annual charge are not eligible for a refund, but your access continues until the annual period ends.
• WhatsApp conversation overage charges are non-refundable as they represent actual usage billed by Meta.

You are entitled to a full refund within 7 business days if:

• Technical failure: A platform outage or critical bug prevented you from using the Service for more than 24 consecutive hours and was not resolved within 48 hours.
• Double charge: You were billed more than once for the same billing period due to a payment processing error.
• Unauthorised charge: A charge was made to your payment method that you did not authorise, subject to verification.
• Plan mismatch: You were charged for a higher plan than you selected due to a system error.